SUNDAY CYRIL NNAMCHI

Provided Tier 1/2 technical support to enterprise clients, resolving complex issues across networking, virtualization, and Windows Server environments.

Administered Windows Server and Active Directory, including user account management, group policy configuration, and enforcing robust password policies.

Diagnosed and resolved critical user access, VPN, and DNS issues for over 100 internal users, minimizing operational disruptions.

Configured and managed Azure AD accounts, assigning appropriate user roles to maintain secure access controls and system integrity.

Developed and maintained comprehensive documentation for case resolutions, enhancing team knowledge base efficiency and reducing future resolution times.

Installed, maintained, and repaired a diverse range of instrumentation equipment, including advanced sensors, transmitters, and control devices, ensuring peak operational performance.

Executed precise calibration and functional tests on instrumentation systems, achieving 100% compliance with stringent operational and safety standards.

Implemented proactive preventive maintenance and safety checks that reduced equipment downtime by 15% and optimized system performance.

Interpreted complex technical schematics and control diagrams to accurately diagnose faults and guide successful repairs and system upgrades.

Collaborated effectively with senior engineers and operations teams, contributing to a 10% improvement in overall system reliability and operational efficiency.

Prepared meticulous maintenance logs and detailed technical reports, ensuring full compliance with regulatory requirements and facilitating successful audits.

Programmed Programmable Logic Controllers (PLCs) for optimized batch processing and material handling applications, enhancing automation capabilities.

Developed user-friendly Human-Machine Interface (HMI) systems, improving operator control and monitoring capabilities and contributing to a 15% enhancement in plant operational efficiency.

Conducted detailed troubleshooting and maintenance on instrumentation systems, independently resolving 90% of technical issues and significantly enhancing system reliability.

Operated and troubleshot advanced instrumentation equipment, including mass flow meters and pressure transmitters, ensuring continuous automated plant operations with minimal downtime.